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Portal Greyed out an d not loading Pole Data


Posts: 4
Topic starter
(@jbsmith)
New Member
Joined: 4 years ago

Hello, 

I am having some serious tech issues. I was trying to slack a cable and O-Calc crashed and populated some strange error/ call stack messages (Attached Below). I have tried to restart my machine multiple times with no changes. When I open O-Calc Internal my portal is greyed out and will not allow me to select any customer, project or visibility? 

My Line D must have some corrupted data due to it not opening it O-Calc? 

I am connected to the OSMOSE ALWAYS ON VPN and not sure how to go about fixing this? 

Error message Description: 

O-Calc Pro has encountered a problem

Object reference not set to an instance of an object

Source: PPL_Lib
Target Site: Void SetEmbedding(PPL_Lib.PPLElment, Boolean) 

at PPL_Lib.PPLGroundline.SetEmbedding(PPLElement pElem, Boolean pEmbedding)..... etc. 

 

Thanks for you time! 

email: blakesmith@osmose.com

Team View ID: 176 289 154

1 Reply
Posts: 67
ForumAdmin
(@jshin)
Trusted Member
Joined: 5 years ago

The issue appears to have been resolved.

If the issue persists or presents itself again, we might want to reinstall O-Calc.

the current / up to date version of O-Calc installation file can be found in the network directory below.

\\syrfile09\OCalc-Pro-All\Current\OCalcPro_OsmoseInternalSecure

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